Q1: What products does Haolon offer?

A1: Haolon’s main product lineup consists of complete door control hardware, including pivot hinge series, 2D & 3D adjustable concealed hinge series, stainless steel hinge series, oil-free damping hinge series, door closer series, as well as other door hardware accessories.

Q2: How does your factory control quality?

A2: We strictly adhere to ISO9001 and 6S management, ensuring streamlined processes from order acceptance to after-sales support. With full product certifications & test reports—including fire resistance, SGS, CE and UL—high quality is the cornerstone of our long-term client partnerships.

Q3: What is your usual delivery time?

A3: For bulk orders, the typical delivery time is 20-35 days after we receive your deposit. If you have urgent requirements, we can discuss expediting production based on our current capacity.

Q4: How do you handle complaints, quality issues, after-sales service and other related matters?

A4: We assign dedicated staff to follow up on every order, and each order is backed by professional after-sales support. In the event of a valid claim, we shall accept corresponding liability and provide compensation in strict accordance with the contract.To better serve our customers, we continuously track and collect product feedback from them, which is what sets us apart from other suppliers. We are a customer-centric enterprise."

Q5: What is your minimum order quantity (MOQ)?

A5: We do not set any minimum order quantity (MOQ). We treat every single order with earnest care and attention. Should you plan to place a trial order, please feel free to contact us anytime, and we will fully accommodate your needs.

Q6: Can you provide OEM or ODM services?

A6: Yes, we have a strong R&D team. All products can be customized in accordance with your specific requirements.

Q7: Can you provide me with samples?

A7: Yes, we can provide samples for you to test and verify the quality. This ensures the goods match the samples upon delivery.

Q8: What are your payment terms?

A8: 30% by T/T as a deposit, and the remaining 70% to be paid prior to delivery.